Shipping policy

At Haveria, we aim to deliver your order safely and on time. Please read our shipping policy below for information about order processing, delivery times, and shipping charges.

1. Shipping Within Pakistan

We currently offer delivery across Pakistan.

Orders are shipped through reliable courier services. Delivery availability may vary depending on the customer's location.

2. Order Processing

Orders are generally processed and dispatched within 1–3 business days after the order is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, Eid, or other busy periods, processing times may take longer than usual.

3. Delivery Time

After your order has been dispatched, estimated delivery times are:

  • Major cities: 2–5 business days

  • Other areas: 3–7 business days

Delivery times are estimates and may vary depending on the courier service, customer's location, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

Any free-shipping offers will be subject to the terms and conditions mentioned on our website or promotional campaign.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and locations within Pakistan.

For COD orders, customers must pay the complete order amount to the courier at the time of delivery.

We may contact you by phone to confirm your COD order before dispatch.

6. Order Tracking

Once your order has been dispatched, we may provide tracking information through the contact details provided during checkout.

You can use the tracking information to check the status of your shipment through the applicable courier service.

7. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information, including:

  • Full name

  • Complete delivery address

  • City

  • Active phone number

Haveria is not responsible for delays, failed deliveries, or additional delivery charges resulting from incorrect or incomplete information provided by the customer.

8. Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, or the customer refuses to receive the order, the courier may attempt re-delivery or return the parcel to Haveria.

Additional shipping charges may apply if the order needs to be shipped again.

9. Delayed or Lost Shipments

Although we work with reliable courier services, delivery delays may occasionally occur due to circumstances beyond our control, including weather, public holidays, operational issues, strikes, or other unforeseen events.

If your order appears to be significantly delayed or lost, please contact us so we can assist you in communicating with the courier service.

10. Damaged Packages

If your parcel arrives visibly damaged, please contact Haveria as soon as possible and provide photographs or videos of the package and product.

We will review the issue and assist you according to our Return & Exchange Policy.

11. Contact Us

For any questions regarding shipping or your order, please contact us:

Haveria

Email: h26964455@gmail.com
Phone: 03264033778
Country: Pakistan

By placing an order with Haveria, you acknowledge and agree to this Shipping Policy.